LM Creative Media –

Terms & Conditions of Design and Print Work



  1. These Terms and Conditions apply to all orders. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract.


    2.1 Clients with accounts the payment shall be made in full 8 days following invoice, unless special settlement terms have been agreed by us in writing.

2.2 Non account clients the payment is required on order by credit/debit card or in cash prior to processing of order unless otherwise agreed.

2.3 Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.


    3.1 No goods will be delivered on accounts which remain unpaid 30 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% above the Bank of England base rate, from the date the account became due until payment is received.
    3.2 We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.


    4.1 The risk in the goods shall pass to you on delivery.
    4.2 All goods, delivered or not, remain our property until payment is received in full.
    4.3 In the event of non–payment for goods supplied we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the

said purposes.


    We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis–scription and any resulting loss.


    Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. Quotations are valid for a period of 30 days following issue.


    Where applicable all prices quoted are subject to VAT at the current rate.


    8.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
    8.2 LM Creative Media will accept no responsibility for deliveries being missed due to non-payment. For customers who do not have an arranged account, it is their responsibility to ensure that full payment is made before delivery can take place.



    9.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
    9.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
    9.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
    9.4 Claims in respect of non–delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
    9.5 LM Creative Media requires any printing to be returned in full before agreeing to reprint. If LM Creative Media deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.


    10.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
    10.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 9.
    10.3 Nothing in these terms and conditions shall affect the rights of a consumer.


    12.1 We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.
    12.2 If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
    12.3 If you do opt to have work re–done by a third party without reference to us you automatically revoke your right to any remedy from us.
    12.4 All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
    12.5 Refunds will take up to 7 working days to complete after LM Creative Media has agreed to refund. This cannot be completed any faster.


    Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.


    14.1 All artwork is printed using CMYK unless otherwise requested by the customer. Such a request may incur an additional fee.


    16.1 If we have not been given printing approval after 14 days a 5% charge of the total value of the original order will be made plus a £5.00 administration fee.
    16.2 Please read thoroughly as all proofs, once passed, are deemed correct and ready to go to print, and the responsibility passes to the customer. You will need to view all PDF proofs at 100% to see the exact size of your product when printed. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout. We will not commence print until we have received a copy of the final proof with a confirmation to go to print either by email or post.


  1. ON HOLD
    17.1 We reserve the right to discard your job after 28 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the job is cancelled within the 28 days to which the cancellation charges will apply.


    We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.


    The contract between we the Company and the Customer shall be governed by and construed in accordance with Northern Ireland Law.


    Complaints must be made within 2 days of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.